1. Shipping Destinations

We ship to selected countries and regions worldwide. Availability and eligible destinations are determined automatically at checkout based on your delivery address.

2. Order Processing

• Physical Products: Processed within 1–2 business days (weekends and holidays excluded).

• Digital Products: Access links or instructions are sent to your email automatically upon payment. Contact us at Vivi@Anka-Bella.com if not received.

3. Estimated Delivery Times and Free Shipping

Once dispatched, estimated transit times are typically as follows:

• United States: 7–15 business days. Free shipping on orders of USD 50 or more.
• Canada: 7–15 business days. Free shipping on orders of CAD 68 or more.
• Australia: 7–15 business days. Free shipping on orders of AUD 78 or more.
• New Zealand: 7–15 business days. Free shipping on orders of NZD 85 or more.
• Europe: 9–17 business days. France, the United Kingdom, Germany, Italy, and mainland Spain qualify for free shipping on orders of USD 50 or more.
• China: 3–7 business days. Free shipping is available with no minimum order value.
• Asia: 5–12 business days. Most supported Asian destinations qualify for free shipping on orders of USD 50 or more. Different thresholds apply to certain destinations.
• Other supported destinations: 10–25 business days.

The countries and regions listed above are examples of our most frequently used or separately configured destinations. A destination not listed here may still qualify for free shipping.

Free-shipping eligibility is calculated automatically based on the delivery address, eligible products, and order value. Certain islands, remote areas, and separately configured destinations may have different thresholds or charges. The shipping options and charges displayed at checkout are the final options available for the order.

Delivery times are estimates and are not guaranteed. Customs clearance, carrier delays, severe weather, public holidays, remote-area delivery, and other circumstances outside our control may extend delivery time.

4. Shipping Fees & Tracking

• Rates and available methods (including any applicable shipping charges below the free-shipping threshold) are displayed at checkout.

• Once your package is prepared or dispatched, tracking details can be provided upon request. Please allow up to 72 hours for initial carrier updates.

• If you have not received tracking information or need assistance, contact us at Vivi@Anka-Bella.com and include your order number.

5. Customs Duties & Import Taxes

Where duties, import taxes, remote-area surcharges, or other fees imposed by carriers or local authorities are not collected at checkout, they are the recipient’s responsibility and may be collected by the carrier or local customs authority.

6. Address Accuracy & Modifications

• Customers must provide complete and accurate shipping information. We are not liable for delivery failures caused by incorrect addresses.

• Address changes or order cancellations must be requested as soon as possible, but cannot be guaranteed once fulfillment or dispatch has begun.

7. Multi-Package Shipments

Orders may occasionally be split into multiple packages due to inventory or size, arriving on different dates with separate tracking numbers.

8. Exceptions, Delays, Issues & Restrictions

• Delays & Tracking: Delivery may be affected by customs, weather, or peak periods. If tracking shows delivered but you can't find it, or if items arrive damaged, please check with carriers/neighbors first and contact us with photos and your order number.

• Unclaimed/Refused: Shipments returned due to customer inactivity or unpaid customs will be handled per our Return & Refund Policy (shipping and non-refundable fees may apply).

• Shipping Restrictions: We reserve the right to cancel and refund orders due to carrier restrictions, safety considerations, or local regulations.

Contact Us

For shipping questions, contact Vivi@Anka-Bella.com